Support
1.About
CueFlow is built and supported by Omniform Labs. This page is the canonical entry point for help with the application: how to reach us, what to include in a request, and common topics around scripts, imports, teleprompter settings, and floating captions.
We aim to respond within three business days. Most requests are answered the same day or the next business day.
2.Contact
For privacy and data requests, write Privacy Request in the subject line so it is routed correctly. For everything else, a brief plain-text subject is fine.
3.What to Include When Contacting Support
Including these details in the first message lets us answer in one round trip instead of several:
- Device model — for example "iPhone 16 Pro Max" or "iPad Air".
- iOS or iPadOS version — found under Settings → General → About → Software Version.
- CueFlow version — shown in the application settings or App Store listing.
- Feature in use — Scripts, Prompter, Picture in Picture, import, settings, or legal/support.
- What happened — a short description of the behavior, plus what you expected to happen.
- Steps to reproduce — when possible, a short sequence we can follow on our end.
Please avoid sending private scripts unless you want us to review that text as part of your support request.
4.Common Topics
Floating Captions Do Not Start
CueFlow uses Picture in Picture to display floating captions. PiP availability depends on iOS, device support, system settings, and the current app environment. If floating captions do not start:
- test on a real iPhone that supports Picture in Picture;
- avoid relying on Simulator for final PiP verification;
- open CueFlow in full screen, select a script, then tap Start;
- allow Microphone and Speech Recognition when prompted, or enable them in iOS Settings if they were previously denied;
- make sure Picture in Picture has not been disabled in system settings;
- return to CueFlow and try again if another app has interrupted playback.
Microphone or Speech Recognition Prompt
CueFlow uses the microphone and Apple speech recognition to follow your English reading and to dictate text into the editor. These permissions are requested when you tap Start or use voice input. You can decline them and still create, import, and preview scripts. CueFlow does not upload microphone audio to Omniform Labs servers.
Imported Document Has No Readable Text
CueFlow imports readable text from TXT, PDF, DOCX, RTF, and ODT files you select. Some PDFs are scans or images without embedded text, and some documents may contain formatting without extractable text. If import does not create a useful script, try copying the text from the original document or using a TXT file.
Managing Scripts
Scripts are managed from the Scripts tab. Tap a row to edit, use the play button to open the script in Prompter, and use the delete button to remove a script after confirmation. Deleted scripts cannot be restored by CueFlow.
Themes and Mirror
Open Prompter to choose Standard, Low Glare, or Soft caption themes and to toggle mirror mode. Theme and mirror choices apply in the live preview and in floating captions.
Using CueFlow With Camera or Video Apps
Start floating captions in CueFlow first, then switch to the camera, meeting, streaming, or video app you want to use. The other app controls video capture, publishing, upload, and platform rules. CueFlow only provides the teleprompter overlay.
Voice Follow Feels Off
Speak the selected English script in a reasonably quiet space and keep the current word near the highlighted line. CueFlow can relock if you skip ahead or go back. If highlighting does not start, confirm Microphone and Speech Recognition are allowed for CueFlow.
Subscriptions and Restore Purchases
Creating, importing, and previewing scripts is available without a subscription. Picture in Picture floating captions include a limited free daily use. Additional Picture in Picture use requires an active subscription. Available plans include weekly, monthly, semiannual, and annual subscriptions. The weekly plan includes a 3-day free trial when offered in the App Store purchase sheet. Use Settings → Restore to restore a previous purchase made with the same Apple ID.
5.Privacy and Data
CueFlow does not require an account. Scripts are stored locally on device. Imported TXT, PDF, DOCX, RTF, and ODT files are read locally after you select them. Microphone audio used for voice follow and dictation is processed through Apple speech APIs on device. Floating captions are rendered locally for Picture in Picture. CueFlow does not upload your script text or microphone audio to Omniform Labs servers. See the Privacy Policy for details.